Frequently Asked Questions
The questions buyers ask most often — about minimums, sampling, certification, customisation and after-sales. If yours is not here, send it and we will answer within 24 hours.
MOQ 200 pcs
Samples 2–3 days
2-year warranty
Ordering
What is the minimum order quantity?
200 pcs per model on platforms already in production. If a project needs new tooling, the minimum is agreed separately and stated in the quotation.
How long do samples take?
Usually 2–3 days with your logo and finish applied. Mass production follows 7–15 days after sample and artwork approval.
Can you produce under our own brand?
Yes — logo, labels, colour, finish and retail packaging can all carry your identity, on top of tested electrical specifications.
What are the payment and shipping terms?
Terms are confirmed per order and stated in the proforma invoice. Shipping can go by express, air or sea, to your forwarder or ours.
Technical
Which wattage do we need?
Match the wattage to the highest-power device in the mix, then use the remaining output for accessories: 33–45W for phones and earbuds, 65W for thin-and-light laptops, 100W for multi-device desks, 140W and above for performance laptops.
Do you support PPS and the main fast-charging protocols?
Yes — PD, QC, AFC, FCP, Apple 2.4A, BC1.2 and PPS are supported across the range, with values listed on each product page.
Can one model cover EU, UK, US and AUS markets?
Most models ship with interchangeable plug kits, so the same charger body serves all four standards. That keeps one SKU and one certification file across markets.
Quality and After-Sales
How is quality controlled?
A fixed sequence of gates: incoming material and BOM checks, assembly under static control, repeated visual inspection, electrical and pressure testing, aging under load, then QA sampling before packing.
What happens if a unit fails in the field?
The 2-year warranty is handled through a 24-hour complaint response. Batch traceability means the affected production run and its test records can be identified.
Can we audit the factory or see the line?
Yes. Factory visits and video walkthroughs can be arranged with the production team.
Tell Us What You Need to Charge
Send the device list, target markets and first order quantity. You get charger options, the certification list for your countries and a costed quotation — usually within 24 hours.
- Trial orders from 200 pcsEnough to test a channel before committing to a container.
- Certification groundworkCE, FCC, RoHS, PSE and KC support from the first sample.
- One project ownerSame person from quotation through samples, production and reorders.